Your data is very important, so we are committed to maintaining the trust and confidence of everyone who contacts us. We are GDPR-compliant but strive to go above and beyond this standard.
Whether you contact us, becoming a member, simply browsing our website, subscribing to our newsletter, or taking part in a research survey, we will do our best to protect your privacy and keep your data safe and secure.
LCAG does use …..(cookies, encryption, individual login IDs(restricted privileges)
On request we will remove all information concerning you/ authenticated check prior to deletion
LCAG does not collect any other data apart from that used to identify the user
LCAG does not profile, analyse, or record further information
LCAG does not share with external 3rd parties any data / or transfers data outside the UK/EU
LCAG does not collect sensitive data
LCAG does not record telephone or web traffic
Visitors to our Website
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This information is only processed in a way which does not identify anyone.
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Newsletter Sign Up
As part of the membership registration process you will join our e-newsletter; for this, we collect personal information. We use your email to keep you informed of relevant news and progress. We don’t sell or transfer your details to any other organisations, including HMRC!
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
When someone contacts the helpline for emotional support we will capture data about you to enable us to call you back. During our callback we will discuss confidentiality with you at that time. During our call we may ask your permission to collect your data to enable us to categorise the types of requests we are receiving. Any information we collect about you during our call will only be used in an anonymised form within LCAG to help us tailor our service, and will never be collected without your permission nor will it be shared with any third party without your express permission.